Shipping & Delivery policy

Last Updated: 25/02/2026

1. ORDER PROCESSING

All orders are processed within 1–3 business days (Monday–Friday), excluding U.S. federal holidays.

Orders placed after 5:00 PM EST will be processed the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

2. SHIPPING TIME (UNITED STATES)

We currently ship primarily to customers within the United States.

Estimated delivery time:

5–10 business days (after processing)

Total estimated delivery time:
6–13 business days

Please note that delivery times are estimates and may vary slightly due to carrier operations, weather conditions, or peak seasons.

3. SHIPPING FEES

We offer free standard shipping on all U.S. orders.

There are no additional shipping charges unless explicitly stated at checkout.

4. ORDER TRACKING

All orders include tracked shipping.

Tracking details are sent via email once your order is dispatched.
Please allow 1–3 business days for tracking updates to appear in the carrier’s system.

5. ADDRESS ACCURACY

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address is provided:

  • We are not responsible for lost packages.

  • Reshipping fees may apply.

  • Orders cannot be modified once shipped.

Please contact us immediately at contact@luxepetseco.com if you notice an error in your address.

6. DELIVERED PACKAGES

Orders marked as “Delivered” by the shipping carrier are considered successfully fulfilled.

If tracking shows delivered but you have not received your package, we recommend:

  • Checking with household members or neighbors

  • Contacting your local post office

  • Waiting 24–48 hours in case of premature delivery scans

We will assist in filing a carrier investigation if necessary.

7. DELAYS

While we strive to meet our estimated delivery times, delays may occur due to:

  • High shipping volume periods

  • Carrier disruptions

  • Severe weather

  • Unforeseen logistical issues

Such delays are outside of our control, but we will always assist in resolving shipping issues.

8. LOST OR DAMAGED PACKAGES

If your order is lost in transit or arrives damaged:

Please contact us within 7 days of delivery confirmation at: contact@luxepetseco.com 

We will work directly with the carrier to investigate and provide a resolution.

9. INTERNATIONAL SHIPPING

At this time, we primarily serve customers within the United States.

If international shipping is offered in the future, customers may be responsible for customs duties or import taxes.

10. CUSTOMER SUPPORT

We are committed to providing excellent customer service.

Email: contact@luxepetseco.com
Response Time: Within 24 business hours