Shipping & Delivery policy

Last Updated: 06/07/2026

1. ORDER PROCESSING

All orders are processed within 1–3 business days (Monday–Friday), excluding U.S. federal holidays.

Orders placed after 5:00 PM EST will be processed the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

2. SHIPPING TIME & DELIVERY WINDOWS

We proudly offer reliable, trackable shipping to the United States, United Kingdom, Canada, Australia, and Switzerland.

- Handling Time: 1-3 business days (Monday-Friday)

- Transit Time: 5–10 business days (Monday-Friday)

- Total Estimated Delivery Time: 6–13 business days

Please note that delivery times are estimates and may vary slightly due to carrier operations, weather conditions, or peak seasons.

3. SHIPPING FEES

We believe in total transparency. LuxePets Eco provides 100% Free Standard Shipping on all orders across all of our active shipping regions (United States, Canada, United Kingdom, Switzerland, and Australia). There are no hidden handling fees or minimum purchase requirements at checkout.

4. CUSTOMS, DUTIES & IMPORT TAXES

International orders (shipped outside the United States) may be subject to import duties, VAT, or local customs taxes once a shipment reaches your destination country. Luxe Pets Eco is not responsible for these charges if they are applied; any customs fees or import duties are the sole responsibility of the recipient.

5. ORDER TRACKING

All orders include tracked shipping.

Tracking details are sent via email once your order is dispatched.
Please allow 1–3 business days for tracking updates to appear in the carrier’s system.

6. ADDRESS ACCURACY

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address is provided:

We are not responsible for lost packages.
Reshipping fees may apply.
Orders cannot be modified once shipped.

Please contact us immediately at contact@luxepetseco.com if you notice an error in your address.

7. DELIVERED PACKAGES

Orders marked as “Delivered” by the shipping carrier are considered successfully fulfilled.

If tracking shows delivered but you have not received your package, we recommend:

Checking with household members or neighbors
Contacting your local post office
Waiting 24–48 hours in case of premature delivery scans

We will assist in filing a carrier investigation if necessary.

8. DELAYS

While we strive to meet our estimated delivery times, delays may occur due to:

High shipping volume periods
Carrier disruptions
Severe weather
Unforeseen logistical issues

Such delays are outside of our control, but we will always assist in resolving shipping issues.

9. LOST OR DAMAGED PACKAGES

If your order is lost in transit or arrives damaged:

Please contact us within 7 days of delivery confirmation at: contact@luxepetseco.com

We will work directly with the carrier to investigate and provide a resolution.

10. SHIPPING BOUNDARIES & EXCLUSIONS

LuxePets Eco operates within the United States, United Kingdom, Canada, Australia, and Switzerland markets for all retail commerce fulfillment on this storefront. We do not ship to P.O. Boxes, U.S. Territories, or international military bases (APO/FPO) at this time.

While our parent company, TIKAAN Ltd, is legally registered in the United Kingdom for corporate governance, all customer order routing, domestic distribution, and retail sales traffic on luxepetseco.com are strictly limited to destinations within the United States,, United Kingdom, Canada, Australia, and Switzerland. No customs duties, international VAT, or cross-border import fees will ever be applied to your order at checkout; any applicable local import fees are handled at destination as detailed in Section 4.