Terms of service policy

Last updated: 06/07/2026

These Terms of Service ("Terms") govern your access to and use of the website operated by Tikaan Ltd ("Company", "we", "us", or "our") under the brand LuxePetsEco.

By accessing our website or purchasing from us, you agree to be bound by these Terms, along with our Shipping & Delivery Policy, Return & Refund Policy, and Privacy Policy.

If you do not agree, you may not use our website.

1. COMPANY INFORMATION

This website is operated by:

Tikaan Ltd
128, City Road, London,
EC1V 2NX,
UNITED KINGDOM

Business Email: contact@luxepetseco.com

2. ELIGIBILITY

By using this website, you represent that:

You are at least 18 years old
You have the legal authority to enter into binding agreements
All information you provide is accurate and complete

3. ORDERS & ACCEPTANCE

All orders placed through our website are subject to review and acceptance. By submitting an order, you authorize us to bill your chosen payment method immediately upon checkout. Transactions are processed securely in the local currency displayed at checkout based on your region.

We reserve the right to refuse or cancel any order at our discretion, limit quantities per customer, household, or order, or cancel orders suspected of fraud, abuse, or unauthorized resale. If your payment has already been processed and your order is subsequently canceled by us, a full refund will be issued to your original payment method within our standard processing timeline.

4. PRICING & PRODUCT INFORMATION

We make every effort to ensure product descriptions, pricing, and images are accurate. However:

Minor variations in color, packaging, or design may occur
Prices may change without notice
Availability is not guaranteed

Such variations do not constitute defects or misrepresentation.

5. SHIPPING & DELIVERY

Delivery timeframes provided on our website are estimates and not guarantees.

Once a shipment is marked as "Delivered" by the carrier based on tracking confirmation, the order is considered fulfilled.

We are not responsible for delays or delivery failures caused by:

Carrier disruptions
Weather events
Incorrect or incomplete address information provided by the customer
Theft after confirmed delivery

Customers are responsible for providing accurate shipping information.

6. RETURNS & REFUNDS

Returns are governed by our Return & Refund Policy.

We reserve the right to deny returns that do not meet eligibility requirements.

Refunds are issued only after inspection and approval of returned items.

7. CHARGEBACKS & PAYMENT DISPUTES

By completing a purchase, you agree to contact us directly to resolve any issue prior to initiating a chargeback or payment dispute.

If a chargeback is filed, we reserve the right to provide payment processors with:

Order confirmation records
IP address logs
Shipping confirmation
Carrier delivery verification
Customer communication history

Filing fraudulent or abusive chargebacks may result in permanent refusal of future service.

8. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Tikaan Ltd shall not be liable for any indirect, incidental, punitive, or consequential damages arising from:

Use of our website
Purchase or use of our products
Delays or delivery issues

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

9. DISCLAIMER OF WARRANTIES

All products and services are provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability or fitness for a particular purpose, except where prohibited by law.

10. INTELLECTUAL PROPERTY

All content on this website — including text, graphics, logos, branding, images, and product descriptions — is the property of Tikaan Ltd and may not be reproduced or used without written permission. Certain images may include materials from third-parties.

11. ARBITRATION AGREEMENT

You agree that any dispute, claim, or controversy arising out of or relating to your purchase or use of our website shall be resolved through binding arbitration, rather than in court, except where local consumer protection laws grant you the explicit right to seek resolution in a local court of law.

12. CLASS ACTION WAIVER

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of any class, consolidated, or representative action.

You waive any right to participate in a class action lawsuit against us.

13. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.